Your Security is Our Priority
CELF employs enterprise-grade security measures to protect your data, tokens, and educational journey. Learn about our comprehensive security framework and best practices.
Security Measures
Our comprehensive security framework protects your data, tokens, and privacy with enterprise-grade measures and industry-leading practices.
Advanced Encryption
All data is protected with AES-256 encryption
Multi-Factor Authentication
Multiple layers of authentication protect your account
24/7 Monitoring
Continuous surveillance of all system activities
Infrastructure Security
Enterprise-grade infrastructure protection
Data Protection
Comprehensive data security and privacy measures
Mobile Security
Specialized protection for mobile applications
Compliance & Certifications
We adhere to the highest industry standards and maintain certifications from leading security organizations.
SOC 2 Type II
Audited security controls and procedures
ISO 27001
Information security management standards
GDPR Compliant
European data protection regulations
PCI DSS
Payment card industry security standards
Our Security Promise
We are committed to maintaining the highest security standards to protect your educational journey and digital assets. Our security measures are continuously updated to address emerging threats and maintain your trust.
Data Protection
Your privacy is fundamental to our mission. We implement comprehensive data protection measures and respect your rights over your personal information.
Data Minimization
We only collect data that is necessary for providing our services
Encryption at Rest
All stored data is encrypted using industry-standard methods
Access Controls
Strict controls govern who can access your data
Transparency
Clear visibility into how your data is used and protected
Your Data Rights
You have comprehensive rights over your personal data. Here's what you can do:
Right to Access
Request a copy of all personal data we hold about you
Data Portability
Export your data in a machine-readable format
Right to Rectification
Correct any inaccurate or incomplete personal data
Right to Erasure
Request deletion of your personal data under certain conditions
Right to Object
Object to processing of your data for specific purposes
Right to Restrict
Limit how we process your personal data
Data Categories & Retention
Understanding what data we collect, why we need it, and how long we keep it.
Account Information
Basic account details and preferences
Educational Data
Academic records and scholarship information
Token Mining Data
Mining sessions and token transactions
Communication Data
Support tickets and correspondence
Exercise Your Data Rights
To exercise any of your data rights or if you have questions about our data practices, contact our Data Protection Officer. We'll respond to your request within 30 days.
Email: privacy@celf.app
Data Protection Officer: dpo@celf.app
Response Time: Within 30 days
Security Best Practices
Follow these essential security practices to keep your CELF account and tokens safe from threats and unauthorized access.
Strong Passwords
Create secure passwords to protect your account
Do
Don't
Two-Factor Authentication
Add an extra layer of security to your account
Do
Don't
Safe Browsing
Protect yourself when accessing CELF online
Do
Don't
Account Monitoring
Stay vigilant about your account activity
Do
Don't
Quick Security Tips
Essential tips to keep your account secure and protect yourself from common threats.
App Security
Only download the CELF app from official app stores (Google Play, Apple App Store)
Email Verification
Always verify emails claiming to be from CELF by checking the sender address
Official Websites
Only access CELF through our official website: celf-website.vikiflow.com
Device Security
Keep your devices updated and use screen locks to prevent unauthorized access
Logout Practices
Always log out of CELF when using shared or public computers
Phishing Awareness
Be cautious of emails, texts, or calls asking for your CELF login credentials
Common Security Threats
Be aware of these common threats and how to protect yourself from them.
Phishing Emails
Fake emails designed to steal your credentials
Prevention: Always verify sender and never click suspicious links
Fake Apps
Malicious apps impersonating CELF
Prevention: Only download from official app stores
Social Engineering
Attempts to manipulate you into revealing information
Prevention: CELF will never ask for passwords via phone or email
Public WiFi Attacks
Intercepting data on unsecured networks
Prevention: Use mobile data or VPN on public networks
Report Security Issues
Help us keep CELF secure by reporting security vulnerabilities, suspicious activity, or any concerns you may have about our platform's security.
Critical Security Issues
Immediate threats requiring urgent attention
Examples:
Security Bugs
Non-critical security vulnerabilities and bugs
Examples:
Suspicious Activity
Unusual account or platform activity
Examples:
General Security Concerns
Questions and concerns about security practices
Examples:
Our Response Process
Here's what happens when you report a security issue to us.
Report Received
We acknowledge your security report within 1 hour for critical issues
Initial Assessment
Our security team evaluates the severity and impact
Investigation
We investigate the issue and develop a fix if needed
Resolution
We implement the fix and notify you of the resolution
Security Bug Bounty Program
We reward security researchers who help us improve CELF's security
Reward Structure
Remote code execution, data breach
Authentication bypass, privilege escalation
XSS, CSRF, information disclosure
Minor security issues, best practice violations
Program Rules
Emergency Security Contact
For critical security emergencies that pose immediate risk to user safety or data, contact our emergency security team immediately.
Emergency Email: security@celf.app
Emergency Phone: +1-800-CELF-SEC
Available: 24/7 for critical issues
Note: Only use emergency contacts for critical security issues that require immediate attention. For non-urgent matters, please use the appropriate reporting channels above.